Wiping Your Phone

Clear Data Thank you for choosing to send Totem™ your phone!

We leave it up to our customers to clear their personal data from all devices. Here is a tutorial how to wipe iPhones, as well as most BlackBerry and Android devices.

If you are submitting a different device, we recommend you do an online search for detailed instructions.

Wiping Your Data

iPhone & iPad Devices on iOS Operating System:

  1. Tap the Home Button to return to the home screen
  2. Press the “Settings” icon
  3. Select “General”
  4. Select “Reset”
  5. Tap “Erase All Content and Settings”

Most BlackBerry Devices

  1. Open Device Menu
  2. Click “Options”
  3. Click “Security”
  4. Click “Wipe Handheld”
  5. Click “Continue”
  6. Type “blackberry” as prompted
    1. This will initiate the erasing process, do not turn your handheld off

Most Android Devices

  1. Return to the Home Screen
  2. Tap “Settings”
  3. Tap “Privacy”
  4. Tap “Factory Data Reset”
  5. Tap “Reset Phone”

Select Your Device Search Make, Model or Brand or Select Device Below to Begin
Search Make, Model or Brand
Please make sure the device you select is what you actually have. If you need help identifying your device click here to open a ticket. Totem does not pay for any devices except for those listed on our site.
Are you submitting a
Sprint or Verizon Device?

We currently do not accept Sprint or Verizon versions of this device.


The following devices are not accepted by HelloTotem: Blackberry Curve 8330, Blackberry Curve 8530, Blackberry RIM 9330, Blackberry Pearl 8130

How to Check Your Model Number?
  1. Remove Phone Battery Cover
  2. Remove Battery
  3. Search Barcode Label for Model, See Chart






We're Sorry..

We currently do not accept Sprint or Verizon versions of this device.
Please search for a new device or click the X in the top right corner.
Thank you!